Online Assistance
Below is an example of technical questions regarding this web site for which answers are provided. (Links below have been disabled.)
Questions about the Essential Skills Segments...
- Sometimes when I'm in a Segment a new box opens asking for my username and password. What do I do?
- Sometimes when I'm working in a Segment, the words appear jumbled, or missing a lot of letters. Why is this happening and what do I do?
- When I click on a Chapter and Section number, the page looks like it's opening but just sits there with a kind of circle in the center. Why, and what should I do?
- A link is not working. What do I do?
- I have finished the Essential Skills part of the program. What do I do next?
- When do I take the Comprehensive Final for the Essential Skills portion of the program?
Questions about the Study Support CD ROM...
- I use an Apple computer and the CD ROM does not work. What can I do?
- My CD ROM does not start after I put it in the drive. What do I do?
Questions about taking the Exams...
- When I try to take a Segment Exam a "Page not found" or "Unauthorized User" notice appears. How do I get into the exam?
Questions about Assignments and Exercises...
- How do I send assignments?
- I use an Apple computer and am having trouble opening up the templates. Is there anything I can do?
- I do not use an Apple computer and am having trouble opening up the templates. What do I do?
- I am ready to use online legal research but do not have a username or password. What do I do?
- Am I required to complete both the law library and online legal research exercises?
Questions about the Substantive Courses...
- Do I have to take the substantives in a specific order?
- I have finished all of the required substantive portions of the program. What do I do now?
Please note that this page is in continual development. Please check back frequently for updates.
If you have a technical issue not answered by the above, please contact Alyssa Navallo at paralegaledu@aol.com.